No multi-year contracts, no captive hardware, no processor lock-in. Here's how DEXA stacks up against the platforms most operators evaluate — and the questions they ask before switching.
An honest side-by-side. Here's how DEXA stacks up against the platforms most operators evaluate.
The differences operators care about
Honest answers, no marketing spin.
It depends on volume. The DEXA software fee is competitive — but the real savings come from not paying captive-hardware margin and not paying captive-processor margin. On $1M+ in card volume per year, the processor difference alone usually pays for the entire DEXA subscription.
For low-volume single locations, the dollar difference is smaller. For multi-unit operators, it compounds quickly. We're happy to run the math against your actual statements during the demo.
For a single-location restaurant, two weeks. For a 5–10 location group, four to six weeks. Our migration team handles menu rebuild, staff PIN setup, hardware provisioning, and one week of on-site coverage during cutover.
We don't do "you're on your own" migrations. Every DEXA deployment includes white-glove onboarding because a botched migration costs everyone money.
If your existing processor supports our integrated terminals, keep them. If they don't, we'll introduce you to processors who do — typically at rates 15–30 basis points below what bundled-POS operators pay.
We have no exclusive arrangement with any processor. We make our money from software, not from a transaction tax.
DEXA keeps running. New orders fire to the kitchen. Cash settles. Tables merge. Drawers open. Refunds process under manager PIN. The customer never knows there was an issue.
When connectivity returns, the queue syncs in the right order. You won't lose a transaction to a network outage.
No. Software is month-to-month. Hardware you buy outright. There's no early termination fee, no minimum-volume clause, no automatic renewal that requires 90 days of written notice to escape.
If we don't earn your business every month, you don't owe us next month.
Three cases. One: very low-volume operations doing under $100K per year — Square's free tier is genuinely cheaper. Two: operators who want zero configuration — DEXA gives you per-station tuning, which means somebody has to make decisions during onboarding. Three: operators who specifically want a bundled processor at a markup.
If any of those describe you, we'll tell you on the call. We'd rather lose a sale than lose a customer in month four.
Over 1,200 restaurants across the United States. The mix skews toward full-service: coursing-heavy fine dining, multi-unit pizzeria groups, café chains, and bars with complex tab management.
Largest deployment: 47 locations across two states. Smallest: a single food truck running offline-first because their commissary's Wi-Fi is unreliable. We're equally happy with both.
24/7 phone support, US-based. Real humans, no chatbot screening you out before you can speak to someone. Average response time under three minutes for urgent calls during service hours.
Every account also gets a dedicated onboarding specialist for the first 90 days. If you have a problem, you have a person.
Send us a recent processing statement. We'll come back with a side-by-side cost breakdown — line by line — within one business day.