Built different. On purpose.
No multi-year contracts, no captive hardware, no processor lock-in. Here's how DEXA stacks up against the platforms most operators evaluate — and the questions they ask before switching.
Your hardware. Your processor. Your terms.
DEXA vs. the rest.
An honest side-by-side. Here's how DEXA stacks up against the platforms most operators evaluate.
Capability comparison
The differences operators care about
Built different — and here's why it matters.
The table above is the summary. Here's the substance behind each line — the design decisions that change what your week actually looks like.
Dual pricing, built in
Cash and card prices are structural to the platform — not a third-party add-on or a manual workaround. Customers see both prices, and you stop absorbing card fees on every single sale.
Open hardware
Run DEXA on the gear that fits your floor. No captive, single-vendor hardware — bring what you already own or choose from a wide range of terminals, tablets, and printers.
Configurable processor
Keep your processor or move to a better rate. DEXA isn't a payments company taking a slice of every swipe — the software is the product, so your processing stays competitive.
Full offline mode
21 core operations keep running when the internet drops — orders, payments, drawers, refunds under manager PIN. The queue syncs in the right order the moment you reconnect.
Automatic cash audit
Every drawer event is logged with timestamp and PIN. Reconciliation, variance thresholds, and fraud detection are built into the platform — not bolted on after a discrepancy.
Month-to-month
Software is month-to-month; hardware you own outright. No multi-year lock-in, no early-termination fee, no auto-renewal that needs 90 days' written notice to escape.
Priced to scale.
Never to trap.
Start with what you need today and add only what your concept actually uses — kitchen display, online ordering, loyalty, delivery. Transparent monthly pricing, month-to-month, always.
See full pricingThe questions operators ask.
Honest answers, no marketing spin.
It depends on volume. The DEXA software fee is competitive — but the real savings come from not paying captive-hardware margin and not paying captive-processor margin. On $1M+ in card volume per year, the processor difference alone usually pays for the entire DEXA subscription.
For low-volume single locations, the dollar difference is smaller. For multi-unit operators, it compounds quickly. We're happy to run the math against your actual statements during the demo.
For a single-location restaurant, two weeks. For a 5–10 location group, four to six weeks. Our migration team handles menu rebuild, staff PIN setup, hardware provisioning, and one week of on-site coverage during cutover.
We don't do "you're on your own" migrations. Every DEXA deployment includes white-glove onboarding because a botched migration costs everyone money.
If your existing processor supports our integrated terminals, keep them. If they don't, we'll introduce you to processors who do — typically at rates 15–30 basis points below what bundled-POS operators pay.
We have no exclusive arrangement with any processor. We make our money from software, not from a transaction tax.
DEXA keeps running. New orders fire to the kitchen. Cash settles. Tables merge. Drawers open. Refunds process under manager PIN. The customer never knows there was an issue.
When connectivity returns, the queue syncs in the right order. You won't lose a transaction to a network outage.
No. Software is month-to-month. Hardware you buy outright. There's no early termination fee, no minimum-volume clause, no automatic renewal that requires 90 days of written notice to escape.
If we don't earn your business every month, you don't owe us next month.
Three cases. One: very low-volume operations doing under $100K per year — Square's free tier is genuinely cheaper. Two: operators who want zero configuration — DEXA gives you per-station tuning, which means somebody has to make decisions during onboarding. Three: operators who specifically want a bundled processor at a markup.
If any of those describe you, we'll tell you on the call. We'd rather lose a sale than lose a customer in month four.
Over 1,200 restaurants across the United States. The mix skews toward full-service: coursing-heavy fine dining, multi-unit pizzeria groups, café chains, and bars with complex tab management.
Largest deployment: 47 locations across two states. Smallest: a single food truck running offline-first because their commissary's Wi-Fi is unreliable. We're equally happy with both.
24/7 phone support, US-based. Real humans, no chatbot screening you out before you can speak to someone. Average response time under three minutes for urgent calls during service hours.
Every account also gets a dedicated onboarding specialist for the first 90 days. If you have a problem, you have a person.
Compare against your current platform.
Send us a recent processing statement. We'll come back with a side-by-side cost breakdown — line by line — within one business day.